Phone:281 968 0650 MSN:Service@okcig.com
Frequently Asked Questions
20. About us
Date: 10/16/2006 3:58:08 AM
As a Professional E-commerce business, we have enough experience and foundation. With great Logistics and strict Quality Guarantee System ,we are proud to provide you satisfactory service.
OKcig only offers genuine products at competitive prices. We guarantee that all of our products are freshly supplied to our customers for their full satisfactio...[Read More]
19. Is it legal to sell cigarettes online and ship the cigarettes through international mail?
Date: 10/17/2006 7:32:07 AM
A: It is legal within the conditions of the international postal regulations and standards, which we fully comply with.
14. Is it safe to pay by credit card online?
Date: 11/29/2006 2:37:46 AM
A:Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. We collect your personal informa...[Read More]
18. After placing my order, when can I expect the cigarettes to arrive?
Date: 10/17/2006 7:54:20 AM
A: It takes anywhere between 5-7 days to receive your order. This mainly depends on your location. If you have placed an order that contains more than two cartons(except for US), though all cartons are shipped out on the same day, they may arrive on different days within the period of 5 to 14 days.
15. What are the shipping rates?
Date: 10/20/2006 1:29:44 PM
A: The shipping fee is $7.99 per carton.
16. What about our shipment?
Date: 10/20/2006 1:29:10 PM
A: All the parcels are shipped via Express. Express is the fastest ways of shipment. It only takes 5 to 7 business days to arrive after the shipment date. The parcels are delivered to customers and need to be signed for upon arrival. Any questions about your parcel, please contact us immediately. Once you sign for the parcel, we won't be responsible for it.
13. I bought 4 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal?
Date: 11/29/2006 2:41:56 AM
A: Yes. The cartons are shipped in parcels. The parcels are shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 2 to 5 days in Europe and the Mediterranean area and 5 to 7 days in the rest of the world.
17. What is your Chargeback policy?
Date: 10/20/2006 1:10:11 PM
A: We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchase on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedures.
7. What should I do after placing an order on your web site?
Date: 2/9/2007 6:55:49 AM
A: Firstly, we will send email to our customers while we ship your parcel during the whole delivery process, so please check your email frequently.
Secondly, to make sure the successful delivery, it needs somebody to pick your parcel up when you are out. We won¡¯t take the responsibility for your personal reasons such as your absence, an unclear address provided and a wrong phone number and so...[Read More]
4. I am currently living in Canada, can I buy cigarettes from you? I would like to order 2 cartons of Marlboro Lights made in Southeast Asia.
Date: 2/9/2007 10:02:10 PM
A: Yes, you can buy from us, but it is possible for you to pay tax. We won't take responsibility for the tax paying condition for customers from Australia, Canada, New Zealand, Italy, German and Singapore.
Can I make a return or refund?
Date: 8/11/2008 1:59:42 AM
We promise the quality and the purchasing channel of the goods ,providing high quality and cheap goods to all of our customers. If you have any questions on the goods you have received from us, you can make a request of returnning or refund with following notices:
1.Only We can make your returning or refund when the packing of the goods is in perfect package and the same as what you received...[Read More]
2. What¡¯s the superiority of shopping in Okcig?
Date: 3/8/2007 1:08:59 AM
A: Professional, brilliant handling, special package and the honest principle let the Punishment, Tax paying and Rejecting be in control.
Additionally, there's no need to worry about your paying via powerful PAYPAL.
3. Do you have any guarantee with duty free?
Date: 3/8/2007 1:08:34 AM
A: Yes, we guarantee that customers (except from Canada, New Zealand, Singapore and Australia) who purchase cigarettes from Okcig can be charged by us.
5. What¡¯s the Credit Card ID?
Date: 2/9/2007 6:59:11 AM
A: The card ID is a 3 digital security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use.
6. Where will you ship my order to if I show several addresses?
Date: 2/9/2007 6:58:50 AM
A: We will ship your order according to your address provided in Paypal if there is not any special indication.
8. How can I pay?
Date: 2/9/2007 6:55:12 AM
A: All prices in our web store are currently in US dollars. You can pay by Credit Card and Paypal.
1. Can I buy tea from you? How does it come?
Date: 8/3/2007 1:23:31 AM
A: Yes, you can buy from us. One unit means 200g. You can edit your required amount according to your own situation.
9. I want to change my order, what should I do?
Date: 2/9/2007 6:54:51 AM
A: You have to inform us immediately when you want your order to be changed.
12. Why can't you send me a single parcel containing more cartons?
Date: 11/29/2006 2:46:01 AM
A: Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
11. What should I do when I get a damaged parcel?
Date: 2/9/2007 6:48:16 AM
A: You can take a picture the first time you get a damaged parcel to provide us evidences if the parcel is damaged lightly.
Please reject the parcel when it is damaged seriously.
10. Do I have to pay the shipping fees if I reject the parcel?
Date: 2/9/2007 6:49:55 AM
A: No, there's no need for you to pay shipping fees when you reject a parcel.
Normally, we will charge the costs except for the special offer.
100% Money Back Guatanteed
Date: 10/18/2008 1:57:27 AM
As your request, we are 100% money back guatanteed.First of all, you should contact our custom service, then we will make a refund to you as soon as possible. Please charge back befor contacting us,or We are not responsible for it.
